MINIMUM ENTRY QUALIFICATIONS
Holder of Certificate in any field.
Must have one of the following certificate; Air Transport Management, Air Ticketing, or equivalent qualifications from any recognized Aviation institution.
Possession certificate of IATA or UFTAA will be added advantage.
DUTIES AND RESPONSIBILITIES
Supervise and ensure efficient and effective check in and boarding of passengers in compliance with carriers’ policy/ procedures and customer expectations.
Supervise baggage handling and prepare weekly baggage handling report. Liaise with the GHA to ensure lost baggage is communicated, traced and delivered to affected passengers.
Ensure customers are well handled at all times and especially during flight irregularities and are provided with required assistance.
Ensure conformity with all regulatory requirements, organization standards and local procedure as well as requirements of customer airlines.
Effective communication internally and externally to enable effective planning control and reporting
Ensure a safe and secure working environment in compliance with relevant legislative/ industry requirements.
Audit, review and report on service delivery to monitor compliance on SLA’s availed to GHA.
Administrative processes to ensure integrity and accuracy manual and computerized data processing.
Strict control of excess baggage collection and remittance.
TERMS AND CONDITIONS:
Ten (10) years contract for Tanzanians and with attractive remuneration and fringe benefits as per ATCL Salary Structure and Incentive Scheme.
GENERAL CONDITION FOR APPLICANTS:
All applications must be sent through ATCL Recruitment Portal by using the following address: https://recruitment.atcl.co.tz and NOT otherwise. This address can also be found at Air Tanzania website.
Interested applicants must upload a dully signed letter for consideration of the application. The letter should be addressed to Managing Director & CEO, Air Tanzania Company Limited, P.O. Box 543, Dar es Salaam.An updated curriculum vitae (CV),Certified copies of all certificates (including secondary school, birth certificates), other relevant certificates, Applicants who have studied outside Tanzania should have their certificates approved by relevant authorities Tanzania Commission for University (TCU) or National Examination Council- NECTA)Name and address of at least two reputable referees;
Applicant’s reliable contact address, email address and telephone number.
Only shortlisted candidates will be informed on a date for interview
Women are encouraged to apply.
Misrepresentation of qualifications or any other information on application shall warrant legal consequences.
Applicants should reach the undersigned within 14 days from the first date of this announcement.
