HEAD OF DIGITAL BANKING
Department
DEPARTMENT OF RETAIL BANKING
Location
Tanzania Head Office
Number of openings
1
Job Purpose
The Head of Digital Banking will be responsible for shaping and executing the bank’s digital strategy, driving innovation, and enhancing customer experience through digital channels, digital products and services. This role involves all assets, liabilities and transactional digital product development, ensuring seamless integration of digital services, and spearheading initiatives that optimize digital banking solutions to drive digital adoption, financial includion, enhanced usage and revenue growth.
The position is responsible for building strategic partnerships with fintechs, telcos, payment service providers, and other ecosystem players to expand the bank’s digital footprint and unlock new business opportunities. The Head of Digital Banking will also be responsible for engaging with key stakeholders, including regulators and industry bodies, to ensure compliance, drive advocacy, and position the bank as a leader in digital financial services.
The Head of Digital Banking is expected to identify and develop new revenue streams by leveraging emerging technologies, alternative data, and digital-first business models. The incumbent will drive digital financial inclusion, optimize operational efficiencies, and champion the adoption of AI, analytics, and automation to enhance customer engagement and business growth.
This position requires a visionary leader with a strong grasp of market trends, regulatory landscapes, and evolving customer expectations to drive the bank’s digital transformation agenda successfully.
Principle Responsibilities
1. Digital Strategy & Digital Innovation
Develop and execute the bank’s digital banking strategy in alignment with overall business objectives.
Identify and implement emerging digital trends, technologies, and best practices.
Lead innovation initiatives to enhance the bank’s digital presence, customer engagement, and competitive positioning.
2. Product Development & Management
Oversee the development, enhancement, and management of digital banking products and services, including mobile banking, internet banking, and digital wallets.
Ensure seamless integration of digital platforms with core banking systems and other financial ecosystems.
Work closely with internal stakeholders, including IT, operations, and marketing teams, to ensure effective product rollout and adoption.
3. Customer Experience & Engagement
Drive digital adoption by enhancing user experience across digital banking platforms.
Analyze customer behaviors and feedback to optimize digital service offerings.
Ensure a seamless and secure omnichannel banking experience.
4. Revenue Growth & Business Development
Identify opportunities for monetizing digital banking services.
Develop partnerships with fintech companies, payment service providers, and other digital ecosystem players to expand revenue streams.
Drive initiatives to increase customer acquisition and retention through digital channels.
5. Risk & Compliance Management
Ensure digital banking platforms comply with regulatory requirements and security standards.
Implement risk mitigation strategies to protect digital transactions and customer data.
Work closely with compliance and cybersecurity teams to ensure best practices in fraud prevention and data protection.
6. Leadership & Team Management
Drive cultural change towards digital adoption across the bank’s business and supporting teams
Build and lead a high-performing digital banking team.
Foster a culture of innovation and continuous improvement within the department.
Provide strategic direction and mentorship to team members.
7. Reporting and Regulatory Compliance:
Regulatory engagement: build and maintain strong relationships with local regulatory bodies to stay informed about regulatory change and ensure compliance.
Ensure that the business operates in full compliance with all relevant regulations and laws, including prevailing Anti-Money Laundering (AML) policies and procedures.
Prepare regular reports, presentations, and documentation for internal and external stakeholders, providing insights and recommendations for decision-making.
Qualifications Required
Bachelor’s degree in business, Finance, or a related field (master’s degree preferred).
Experience in managing partnerships with fintech firms, payment processors, and digital service providers.
Excellent leadership, analytical, and project management skills.
Deadline
2025-04-23
Employment Terms
PERMANENT
CRDB Commitment
CRDB Bank is dedicated to upholding Sustainability and ESG practices and encourage applicants who share this commitment. The Bank also promotes an inclusive workplace, hence applications from women and individual with disabilities are encouraged.
It is important to note that CRDB Bank does not charge any fees for the application or recruitment process, and any requests for payment should be disregarded as they do not represent the bank’s practices.
Only Shortlisted Candidates will be Contacted.
APPLY HERE
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